viagogo cancelled concert refund viagogo cancelled concert refund

It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Not only no refund. This is the easiest way to get your money back. After realising the scam and contacting them, they made it very clear that they will not refund or . Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Editor, Marcus Herbert. Refunds, therefore, aren't applicable. That's not something you're likely to shake off. Top Class Sent info several times and they made every excuse under the sun. They do not say they are going to charge such fees per a ticket . If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. Send us your story with as much detail as possible to fill out our investigation. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. Add in you are not the original purchaser of the tickets. You also agree not to separately contact the Buyer at any time for any reason. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. 7.1 Ownership of Intellectual Property. 2.8 Notification. says firm changed policy to deny refunds if tickets can be used in 2021. Unfortunately it might take a lot of back and forth communication. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . I'm at the point that a class action . If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Piggyback tickets may not be sold in the same listing. Tickets for Waste Management Phoenix Open. Why is the price printed on the ticket different to what I paid? You agree . Including any such items constitutes a material breach of these terms and conditions. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. I was promised a refund because the tickets I bought were corrupt. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). A Which? In 2020, New Zealanders were warned about buying tickets to . 1.2 Ticketing Exchange. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. By Rhona Shennan 23rd Jul 2020, 3:38pm These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). How do I change the email address on my account? You may only use the Services if You can legally enter into and form binding contracts. Ticket-holders to postponed events will be able . We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. Pretty straightforward, you'd think? We will not allow You to buy or sell tickets before You have registered with Us. To open a dispute: 1.Log in to your PayPal account. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Viagogo is a ticket marketplace for concerts, sports and theatre events. Note that this is separate from any Tax viagogo is required to charge on its fees. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. This company is a total scam. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. However, despite the official announcement . Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. Join The National Math and Science Initiative Class Action, Today! Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Why can't I see my order or sale in my account? As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. Travis Scott performs on stage during Wireless festival in London last year. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. BLACKPINK Tour 2023. The Weeknd Concert Tickets. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. 5.1 Investigations. 6.2 Waiver of Consequential Damages; Liability Limit. This advice applies to England. The 1975 Tour 2023. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). 1.1 Introduction. 2. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . . Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. 5.3 Disclosure of Information. You can add me too. We think businesses - especially those with substantial resources - should still provide refunds for events . Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. Backstreet Boys Tour 2023. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. Bruno Mars Tickets. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. 6.8 All Sales are Final. I'm Travelling - where and when will I receive my tickets? Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. . Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! 2.16 Claims under the viagogo Guarantee. expected to be mailed out. Read more ts would be ready 48 . However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. I have sent multiple proof to them that the event is indeed canceled. 1. "If . What We Do. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. has found. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Festival de Vina Tickets. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 4.2 Stolen Property. Go on and tell us about your poor consumer experience. We do not control the information provided by other users which is made available through the Site. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. 6.11 Permitted use. 1. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Romeo Santos Concert Tickets. During this time, the Site will be temporarily unavailable. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. The difference between 'cancelled' and 'postponed' events is . You also warrant that you own the tickets. . Viagogo will keep saying they already paid you but they will never show you the proof of payment. 6.1 No Warranty. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. That will be credited to the original source of payment used at the time of buying the ticket, according to Live Nation. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". I sent our ticket numbers but Opera Australia said they were not theirs. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. They keep finding excuses as to why it has not been processed. Coronavirus outbreak: cancelled or postponed events - can I get my money back? This will be posted quickly, exposing the company and letting others see what happened to you! Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. Yes, add me. 2.11 Ticket Fulfillment. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. I am based in Indiana. We take no responsibility for such issues. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. We cannot control the policy of third-party resellers.'. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 2.14 Substituted Seat Locations. 5.2 Violations, Termination and Suspension. They also had another 150.00 dollars worth of fees per each ticket. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. But to her frustration, Viagogo claimed the refund could take several months. Taylor Swift Tickets. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. But Which? Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? Viagogo promises "a full refund" if any problem arises, while Get Me In! Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. About Us This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Viagogo will never pay you after you sold your tickets and you can never get back your money. Only to be given the run around. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. It's unlikely you'll get the delivery costs or booking fees back, though. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. Far too many 3rd parties in there. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Rufus Du Sol Tickets. If you fancy a viagogo event roulette then use this company. Apparently not. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. Required fields are marked *. Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. I had put the required amount of 180.00 per a ticket. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Ive been told a refund is coming in 10 days 4 times now. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Note that Your payment may be withheld if you violate this clause. Case Name & No. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Welcome to viagogo's online ticket exchange (the "Site"). We may also first deduct any amount you owe us from any amount we owe you. Are you still waiting on a ticket refund for an event canceled due to the pandemic? The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. Taylor Swift Tickets. 2.10 Collecting Payment. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. When Your Event is Canceled or Postponed. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. This tracks your activity using third party cookies. Mar 1, 2018. . 2.2 Registration. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). Justin Bieber has cancelled the remaining dates of his Justice World Tour. . Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. We will also add Tax on our fees as applicable. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. 6.6 No Agency. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. 4.3 Sellers Shall Not Include Promotional Material with Tickets. 6.9 Change or Suspension of Site. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? Received clear instructions via email on how to claim refund for cancelled concert which involved posting . 2.1 Requirements. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled.