closets by design lawsuit

Choose the color and finish that best reflects your aesthetic. In the middle of BBB and consumer affairs review. They are super pricy, unprofessional and quality is very very poor. I had to take video footage and send to the manager per the customer service rep, Gabby, was quite rude when I called. settlement administrator or your attorney for any updates regarding Our custom closets are designed with you, the client, in mind, so you can trust that our closets will meet your needs with regard to flexibility and aesthetics. I don't think the "service n anager" exists. YEP ! But the reality is you are luck to cover your gas and car usage costs. Clearly, she was not, and exactly the doors I did not want, arrived. 1,342 posts. Had no idea what they were doing. The problem is that they DO NOT fully train their designers. They charged me $3.00 more which I gave them cash. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, Closets By Design 1017 Grand Blvd,Deer Park Ny 11729. Who's crazy enough to start this website? Thanks so much to you all that have written reviews. Thank you. There has been ZERO response. When were they planning on informing me of the schedule change or were they hoping I would forget! Complete bedroom storage solutions. Designers make no money. But I am getting no replies. Customer service are unprofessional and need training on personnel skills. Choose a location near you. On 5-17-21, two installers fro Closets by Design arrived and stated the changes made by Design Manager Jose Acricega would not work, and they would be unable to complete the installation as agreed upon. My advice - just DON'T do it! They sold me on something that did not work in my room and claimed it was my fault. In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. They lie and the work is not worth it. There is no learning curve . https://goo.gl/maps/LHkF5vjREu52. 4) Here is the kicker: the installation person hurt himself because he wasnt wearing gloves. It did put power back in the room, but at a costly mistake. I called made appointment received a confirmation for day and time requested. Jos. The dispute has been resolved. I got the closets installed, and I am very disappointed in how they carried out this task: Terms and Conditions. Thanks, Dont spend much time at the office but will be called in to drive there for things that a simple 5 min phone could solve. Our offerings include design, manufacturing and installation of custom . I worked for the company for a little under 3 weeks as an installer . One of the installers then called a friend, not an electrician and asked what to do since he knew he had done something wrong because of no power in the room. Closets by Design, Inc. CBD Franchising, Inc. New to ClassAction.org? Avoid this place at all costs or you will pay later with re-do's! I would like them to install the right cabinets we talked about or refund our payment, half of it if not all. HomeStars Closet & Storage Solutions Closets By Design - Toronto. These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the "original" price. They are a nightmare from representative all the way to owner. A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. Today is Wed. Sept 9th and I have not heard from them AT ALL. We were so nice to them even saying "we know things happen", but after all the RUDE responses and the lack of customer service we finally filed a complaint with the BBB. The Supervisor Mike was supposed to verify if the demo fees were removed as well and he never called me back. So my molding were never secured and are coming apart, they also damages many of my walls, the front lips for my shoe closets are falling off, the door they installed in the very beginning is gouged, which the installers did, they installed a faulty lock on my jewelry cabinet and the list goes on. Contact. https://topclassactions.com/wp-admin/admin-ajax.php, Closets By Design Lawsuit Says Sale Prices are Fake, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. We are going to have to pay an electrician to relocate the ceiling fan because the blades will hit the doors of the pantry when they are open. Only 3 drawers on each piece: $1700. (103) $229 .95. Then Lynn ordered the wrong mirrored doors for my bedroom closet claiming she was correct. What ever happened to pleasing the paying customer, and I paid really good money for their service and product! Everyday Collection. Write a Review. The bottom line? Cheap product, overpriced, and horrible service! They couldn't finish the drawers because the side panels were drilled wrong. Did this cleaning lady clean your whole house? I have contacted the company many times to ask for a refund of the $313 that it cost to get the electrician here and to repair the mess. Create your own closet design rendering with Modular Closet's simple design tool. I want all of my cabinets installed on July 19 , like promised. Rahul V.Gandhi. On 01/14/2019 Annemarie Newbold filed a Property - Personal Property Fraud lawsuit against Closets By Design, Inc. CALL: (855) 295-0801. And when I asked her: "How so? Maximise storage. Jason, I saw your post. California closets did not make sense because they hang on the wall where is these are on the floor. Follow. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We DO NOT remove reports. It is the consumer's problem and not theirs. Really! I guess it may be all in the location, and your designer. To date, I have provided $3, 346 in payments. There quality of work is so bad that it's not even 3 months and my cabinets are falling off. Closets by Design At Closets by Design, we design, build and install custom closets, garage cabinets, home offices, pantries and more. My wife purchased a pantry through Closet by Design. He didnt tell me at first. On 7/25/2022 I paid half the contract as requested. Then he realized he had to get another board. Design was good but the product itself looks cheap as crap! We can work with you to remodel what already exists, or remove it entirely and start from scratch. I called 2 mths ago, she told me that it would be in October. STAY AWAY FROM CLISETS BY DESIGN! I ordered an Entertainment Center for my Livingroom around the Fireplace. "We're gonna have to place another order, " she said. Get 25 Closets by Design coupon codes and promo codes at CouponBirds. The priciest system, Laren, offers the most custom and upgrade finishes such as tempered glass-fronted soft-close cabinet doors and soft-close drawers. A deposit of $1, 673 was provided. I was expecting the other room to be done the next day. SEVERAL phone calls to both customer service and the OWNER ( never returned my call) they are so disorganized. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. When you need a customised home storage solution, you can trust our talented team to design, build, and install high quality wardrobes and storage furniture that will look stunning and stand the test of time. I was so excited to have them done and against my better judgement I moved forward with the install with a crazy price WHAT WAS I THINKING? Due to a family illness, I had other pressing matters that outranked this. She told me a date one month later for the installation, and told me that they will call me 72 hours in advanced to remind me. I had so many issues with the people in this company that the process was exhausting for me. We called to see a time and they said they will let us know. Then I had to start all over again and explain the issues to a new manager (Larry). Schedule, freedom, no micromanaging. The rep who came to our home to sell the product was GREAT. Get A Quote. They stuck us with 2 drawer sets. To get to the wires that needed to be taped, he had to take off a panel where the hole was he had made. Once again the measurments were wrong, but these guys had no idea how to fix the sizing mistake so they just through the panel up hiding a mural on my daughter's wall that means a lot to her. Plus, our hundreds of options and accessories mean you won't have . Founded 2003 With Angi since July 2006. expected to be mailed out. The lawsuit alleges that defendants misrepresented the nature, amount, and existence of price discounts on those services and merchandise items. She is so friendly and personable. When the closets got installed, the installer had to get a filler piece made to get the . 40% of employees would recommend working at Closets By Design to a friend and 36% have a positive outlook for the business. The installers for that job were awesome. www.closetbydesign.com, I guess this company will have to charge you arm and leg as a customer to effort their "workers" because 3 of their vans were parked at the Chevron gas station at North 7th ave in City of Industry this morning at 8:011 am and yes not pumping gas just hanging around and totally ignoring all other customers that were witting to get gas and I had to wait 11 minutes for a open bay and it wasn't any of them, they saw me taking their pictures but they didn't care. I also called their office 10 times, each time being told that a "supervisor" would call me but they never did. I thought I ordered ":custom" closets, especially for the price, but what I got was not wood, not pre-fabricated, why did they take measurements when the installer cuts all boards on sight? Expensive price for what there wasok if they would have been professional. Furthermore, the proposed Closets by Design class action lawsuit argues that the fake deep discounts were not even the retail market value for the three months prior to the publication or dissemination of the advertised prices. I thought this would be a one time screw up. Add me. Part way through they let me know there was another measuring problem in the 2nd room. Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. SE Aurora, COcompany in DENVER. More than 100 customers now say in an amended suit that they suffered physical injuries like hair loss . Already had one accident where I caught my foot on the loose and curled up piece and fell to the cement injuring my hand and shoulder. I said they could take off the PLATE. However, the installer never asked me for payment nor the information for the card I wanted to use. Hopefully the third time is the charm! Paying for it all. Top Class Actions is a legal news source They are supposed to be trained in two weeks time for closet design and financing. Closets by Design has a franchise fee of up to $20,000, with a total upfront investment range from $152,000 to $428,000. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. All Rights Reserved. February 2019: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. January 2019: A class-action lawsuit was filed against Closets By Design for allegedly deceptively offering illusory discounts on custom closets, garage organizers, entertainment centers, and home office systems by basing the discounts on inflated retail prices. Find top employees, contact details and business statistics at RocketReach. We offer FREE in home consultations with one of our experienced designers who will customize designs to fit your organizational needs. We recently used Closets by Design to re-model the walk-in-closet of our master bedroom. The changes were approved on 4-10-21 via email and an installation date was set for 5-17-21. Fake invoice scam targets business owners. And she responded, "Are you being sarcastic?" To start they said they needed to take off a power plate so the unit would sit flush with the wall. It wasn't even close to the top of my list of things to get back to urgently. This will surely increase the credibility of your complaint. A baby born via IVF is at risk of developing a deadly cancer after a fertility clinic wrongly transferred a genetically mutated embryo, according to a lawsuit filed Wednesday on behalf of the baby's parents. I am extremely dissatisfied with this company and their resolving of this matter. Images. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. I thought they did a fabulous job, and it still looks great to this day! I recall a couple of small hiccups, but nothing that wasn't promptly taken care of. I am very unhappy with my cabinets. So that was another fight for another 3 or 4 days to get a replacement panel. This company mission has nothing to do with quality and its customer; it is all about them and the money. Feb 26, 2016 5:26 pm EST. Privacy Policy | Kelly L. 0. Generally, closets by design are not too expensive. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! We ordered a shoe rack and wall bookshelf and table and after 3 attempts to install they kept coming with the WRONG measured items or they just simply didn't order what we bought at all! It all went downhill from there. I would give them a 4-6 week heads up. (not laughing) They first off pulled one of the electric boxes out of the wall and just wrapped the wires up and stuck them back into the wall, no connecting or taping the wires. 33 reviews of Closets by Design "The designer, working off of handwritten drawings, used white out to make a change to the width of my drawers to make them wider and fit better under a window. Closets; Closet Modules; Closet Kits; About Our Closet Systems . On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). But when all was done the installer had done a wonder job. The new date arrived and I waited all morning for the installer. Nov 23, 2016 - Explore Closets By Design's board "Closets By Design", followed by 194 people on Pinterest. Custom Closets Closet Design. Closets By Design is a family owned & operated business. The material is CHEAP! The proposed Closets by Design class action lawsuit says that in addition to using misleading information to draw in consumers who were under the impression they were getting a great deal that these actions by the closet company violated California law. I paid a heavy price for a every closet is custom designed with many options that determine the price. That was when she accused me of being rude, which BTW has become a common defense strategy used by customer agents when they have no valid excuse for their incompetence and inefficiency. Why would a company send out installers without everything they were contracted to install? Horrible JOKE on us! After he left, I looked out in my garage he left all the old parts, did not dispose of them. Closet by design has been a nightmare to work with since we set a date for installation. Date of experience: January 11, 2023. The installers showed up at 2:30 pm, no big deal; they had no mask on and claimed they didn't need one because they are vaccinated; upon my insistence, they accepted to wear a mask and asked me to provide them with one, no big deal! The VP Alex Jivalagian is evil and Maryann Machado, our customer service rep was ONLY out for a COMMISSION. Desired outcome: Unfortunately, we fell for it! The installers didnt arrive until 5:00 the next day. drug injury lawsuits and product liability lawsuits. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. Cons. Why is this company STILL in business? I am not going to recommend not doing business with this company because it's always a matter of luck, I had my bookshelves installed by them years ago and everything went smoothly, but my advice is when you want to start a project, stay away from Jen, she is the so-called designer who took the wrong measurements and has no clue what she's doing, and when you have a problem, avoid talking to the other Jen, who, I repeat, is a real piece of work. Can't believe I fell for this scam. Oh and did I mention they charged my credit card the balance without me signing off on the completion of the job? At your earliest convenience, call 763-519-1171 so that can assist with any outstanding issues you may have. A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. The guys that installed them were thorough, kind, considerate with my home and did a great job adjusting to my crooked 70 year old closets. I am looking for a lawyer here in Florida. Closets by Design respects the privacy of our customers, partners and suppliers of products or services and clients. Sold us a product they in fact didn't have to fit our closets. that reports on class action lawsuits, class action settlements, Closets by Design has joined the ranks of retailers that are facing lawsuits filed over the alleged sale of merchandise at fictitious discount prices. I gave them 30 days advanced notice for cancelling order, and they refused, they kept my money. A link to creating an account may be found here: https://topclassactions.com/signup/. Depending on the material, size, and design, you can get customized closets at a cost of $1000. So I have cabinets that are not flush with the wall, and the drawers that cost over $70 a piece were damaged during the install. Search for: Schedule a FREE In-Home Design Consultation 1-800-500-9210. Closets By Design has an overall rating of 3.0 out of 5, based on over 275 reviews left anonymously by employees. That should not cost $150. Design Consultant (Former Employee) - Denver, CO - May 4, 2022. Royalty Fee: 6.8%. They were cheaper than California Closets and they went to the floor, unlike some closet companies. I just paid $11,000 for a closet (that afyer looking at the SAME material elewhere would have cost me about $4000 in material). But the installer went TOO FAR, He pulled out the whole power plug, and when I say PULLED that is what I mean. and removing trashleaving the caulking. big hole in the wall. Consumers love to do business with someone that can admit mistakes and state how they made improvements. You can find them at www.closetsbydesign.com or give Aly a call at (205) 777-4000. We demo'd ourself. Or I would like a refund. A proposed Closets by Design class action lawsuit says the custom closet company offers discounts that are inflated, drawing in customers based on the buyers belief in the misleading pricing scheme. My bedroom closet we installed the end of July 2017 not to my original specifications. HOW LAME IS THAT? The purpose of this Privacy Statement is to . Supposedly it was broken upon delivery but seriously, it took weeks to order another one. Closets by Design is the latest retailer to face a lawsuit filed over the alleged sale of merchandise at fictitious discount prices. I looked through my emails and do not remember getting any emails from Brian and the company knows I have major medical issues and is taking advantage of me. I called and spoke to the receptionist, Maggie, to request the owner and/or General Manager's name and she REFUSED to provide the names. Closets by Design Financial Performance Representation Report. So please, whatever you do Don't use this company. How do we get on that lawsuit? I am so blessed and thankful that I decided to read reviews on this company because I had an apt with a designer this weekend and I have until today to make a decision. Jul 2015 - Present7 years 6 months. Once they install and get their money, if it all falls apart, so be it. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. Frankly, it was 2 closets. File your review. If they do, I will give credit where credit is due! A set of cabinets was installed over my washer and dryer. They called about 4-5 months ago telling me I was scheduled the next day for installation..A schedule date was never authorize by me. They are the worst of the worst! ComplaintsBoard.com is a leading complaint resolution website on the Internet. I am on a campaign. Claim it and get a lot of features. The above mentioned class action lawsuit Newbold vs CbD was voluntarily terminated on around February 5th, 2019. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Copyright 1997-2023, Ripoff Report. Rude and unprofessional, reflect poorly on the company as a whole. DO NOT HIRE THIS COMPANY. The owner Brian is about as crooked as you can get. Our approach is customised to suit your needs. Does AOL still exist? I called the customer services manager (Jennifer) the next day and her response, in her exact words, to these issues, so, what do you want from us? She was very rude and then never followed up. It is surely not worth throwing the money on crappy job. For a completely customised built in wardrobe or walk in wardrobe for your Perth home, please call us on 1300 366 222 or . 72.8k Followers, 36 Following, 1,342 Posts - See Instagram photos and videos from Closets by Design (@closetsbydesign) closetsbydesign. But the reality is you are luck to cover your gas and car usage costs. The email for customer service is not a . Specifically, plaintiffs claim that the company misleadingly offers 40%. The Judges overseeing this case are Karen E. Scott and Josephine L. Staton. They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. At Closets by Design, we proudly offer three distinct closet systems to organize both . After a month of not receiving any call backs I've now been informed the molding would not be completed unless I paid an additional cost. Submit a complaint and get your issue resolved. Definitely dodged a bullet. Corner wardrobes. Montgomery 1800 x 800 x 520mm White 2 Door 2 Drawer Wardrobe. 2K for few planks put-together shabbily! I took the day off to be there and no one was showing up. Closets by Design is of course infamous for it Have been lied to from every employee we have come into contact with from the original sales rep (she resigned), to the sales coordinator who took over since the rep resigned and installers. Redesigned Closet Figure 2 5 Let's focus our attention to the design in Figure 2. I ordered Garage Cabinet and they are horrible. This review was chosen algorithmically as the most valued customer feedback. We found his blood all over our closet, carpet, and the ladder that we let him borrow. The investment for this closet is about $150 per linear foot or $1,200 total. On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. Defendants offers misrepresent the existence of a discount, the particular worth of Closets By Design products, the perceived value of those products, and the products resale or market value., The lawsuit looks to cover anyone who purchased a Closets by Design product subject to a 40% off or $200 off discount within the applicable statutes of limitations period preceding the filing of this action.. Call Closet by Design 1-800-500-9210 Let's Get Started. Much, much higher. According to the case, the defendants - Closets by Design, Inc. and CBD Franchising, Inc. - perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. Surprised anyone can work for these guys for a decade. Remember above Im taking them to small claims court for the $587 they scammed me for. Working Capital: $25,000 to $50,000. Each time I only received the run around and was told each time "We should have everything for you tomorrow" but when tomorrow came nothing was right. In essence, you are investing about $520 in drawers. I didnt receive any assurance regarding the infectious disease concern since I came in direct contact with the blood, a payment for the cleaning services (we had hired a cleaning lady to come and clean the blood stains). All the reviews seemed reasonable to me and therefore, has changed my opinion on even considering this company. 2. I should have followed my first mind and used our Lowe's account! I had angry customers call me because the installations were not right. On April 9, 2021, I received a telephone call from Design Manager Jose Arcinega that the design and measurements made by the original designer, Tamara (who all of a sudden does not work at the company any longer), would not work, and changes were needed. Supposed to be 15" wide. The flooring installed is curling up and coming apart. On February 8, 2021, the Closet by Design of Orlando sent the design Debby to my house to design a closet for my bathroom. Then they call me back about 2 weeks ago Add me to the Class Action Lawsuit please, Your email address will not be published. At Closets by Design, we proudly offer three distinct closet systems to organize both your wardrobe and your life. Flexi Storage White 3 Shelf 4 Drawer Built In Wardrobe Unit. I hope this review helps any future customers if they are considering this company. Closets By Design, Inc. et al. I want a discount taken off for all the mistakes that were made and reimbursed for an electrician to check on that outlet. Custom Closets By Design Palos Il Patch. He never did. On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). All rights reserved. Fresh and modern, our Everyday Collection offers a sleek solution to your closet clutter. I would like to start a class action lawsuit. At the time, I had made other quotes with other prominent companies in the closet segment, to name one, Home Depot. I worked for this company out of the Manassas, VA, office and have nothing but good things to say about them!!! I am a single Mom and needed the promised income to survive. 3:19-cv-00077-JKS-KES, in the U.S. District Court for the Central District of California. Add me. I built a house from the ground up and never had more hassle than I did with this company. He said the light wasnt working. They said the needed 8 weeks to fab - but the date was 9 weeks - they would call back in 2 days - no call - i called them set date - but i needed to confirm with carper sub - no call so i called them - they needed week of 10/12 - i said fine they would call back - no call - i call them- they sad they would come a week early - they did not need carpet (although call before it was a better end result - best practice) will call you back Monday - no call - i call them leave message carpet on tract dates are 14, 15, 16 - no call i call no answer - i call the money line (new work) they pick right up then slam me to voice mail- i call back 4 times 4 minutes they looks good we will call you back 10/9 - no call - i call 10/12 no they say i asked for week of 10/19 -- getting the pictures folks - Called back to go over "last phone calls" as i look at my phone notes - no pick up - called sales person - no answer i will keep let everyone know how the install goes.